For example I will use technical computer terms and have the tech support guy not have a clue what I was saying. But upon talking to say a computer technician the ones you pay to repair them I am told that I do in fact know my way around computers.

Every time there is an issue I always here that there is something wrong with my computer or I am doing something wrong.

To this day not once have I ever been helped from tech support unless it is something that is on there end such as server problems with my ISP. Or other various problems that cannot be fixed on my end.

Also lets not forget the language barrier. Every person I talk to is from you guessed it India. So even if the guy knows his stuff if I cannot under stand what he is saying then he is still as helpful as somone who knows nothing.

But the worst and most usless is email support. Say the question is my printer will not print? Well I can describe the issue perfectls say I have tried the most recent drivers and have checked and replaced any ink tanks needed to be replaces. I give a directx diag file showing all the important info about my computer.

I get a response and guess what a human being never read it. I know since I will be asked to do everything I had said I did including sending then a Direct X diag that they seem to not want to read.

It takes about 3 emails to get a living breathing human to actually answer you and then you have to describe the whole issue again.

I have yelled at tech support but not without being provoked. By that I mean for instance they tell me to redo steps already done just to humor them. Or they something just so stupid I can’t help but yell at them.

Here is an example once they told me to unistall my network card and then download the newer driver. There is just one problem if I do that then my internet will not work and I will be unable to get the new drivers. So I tell the guy that and he says that I am being uncooperative when what he is telling me to do I know for a fact will make the problem worse.

In the end it turned out that my internet was working poorly do to there being a manufacturer defect with the network card. I have many more detailed examples but if I were to give even a few of them I would end up with a novel and if I am going to do that I will save it for my blog.